How long do the products take to reach the customers?
Shop page products take 2-3 business days for orders within Mumbai and 5 business days for orders outside Mumbai.
Do you ship internationally?
Yes, we ship internationally! Feel free to reach out through our contact form or contact us directly at +91 9702381074 or hello.mindfulofficial@gmail.com.
What are the shipping charges?
We offer weight-based shipping for custom orders, with a quote provided once your order is ready. For ready-to-ship products, shipping costs are calculated at checkout.
Who are Mindful’s shipping partners?
We have tied up with Shiprocket and DTDC to handle our shipping services.
Which products are eligible for a return, refund, exchange, and cancellation?
Only Shop page products are eligible for a return, refund and exchange in case of any quality issues observed.
Which products are ineligible for refund, return, exchange, and cancellation?
All Customize page products are ineligible for a return, refund, exchange, and cancellation.
What are the terms of the refund?
Refunds will be processed only if the products are returned in their original state, completely intact. Products will be liable for refund only if quality issues are observed.
How do I create an exchange or cancellation request?
Kindly email your exchange or cancellation requests to connect@mindfulofficial.com.
What are the charges applicable for return or exchange?
Customers need to pay to ship the products they wish to return or exchange to the Mindful Official address in Mumbai.
What is the refund amount processing time?
It will take up to 10 business days to process the refund amount. This includes the time for product quality checks.
Where should I self-ship the products I wish to return or exchange?
Contact us directly at +91 9702381074 or hello.mindfulofficial@gmail.com.